Evaluasi User Experience Aplikasi Mobile SATUSEHAT Menggunakan Heart Metrics

Main Article Content

Sahat Sidabutar
Arief Ichwani

Abstract

The Indonesian government is facing big challenges in stopping the spread of COVID-19, during the pandemic schools were temporarily closed, group activities were limited, and public entertainment venues were closed. Interactions that are usually carried out face-to-face are starting to be adapted using digital platforms. The use of information technology is absolutely necessary to respond to the COVID-19 pandemic. The SATUSEHAT mobile application is one of the mobile health applications which is an important solution to facilitate access to innovative and diverse health services such as health information, consultation services with doctors, health trackers, and so on. Ensuring users are satisfied with your app's features and performance is critical to retaining your existing user base and attracting new ones. One of the ways to find out the comfort level of an application requires evaluation. The methods used in this research are the heart metrics method and Importance Performance Analysis (IPA). The results of this research are that the level of user experience obtained very high criteria based on the level of usability aspect, but from the results of the analysis of the level of performance and importance of using IPA, several improvements need to be made to improve user experience by paying attention to aspects of user experience (UX), feature socialization, and improvements in terms of efficiency and effectiveness in the SATUSEHAT mobile application.

Article Details

How to Cite
Sidabutar, S., & Ichwani, A. (2024). Evaluasi User Experience Aplikasi Mobile SATUSEHAT Menggunakan Heart Metrics. Jurnal Pepadun, 5(1), 72–82. https://doi.org/10.23960/pepadun.v5i1.184

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