Analysis and Design of Website-Based E-Business Information Systems in Heavy Equipment Companies

Abstract

This study aims to formulate a framework for designing an e-business information system that is in line with the characteristics of business processes, organizational culture, and stakeholder needs in heavy equipment companies in Indonesia. The companies that focus their business on providing heavy equipment and spare parts, automotive component distributors, and collaborating with financial service providers who are starting a digital transformation. Data was obtained through: (1) in-depth interviews with 10 key informants (marketing managers, operational managers, spare parts managers, financial managers, and financial service providers); (2) observation of ongoing system procedures (3) review of supporting documents. Problem analysis is mapped in detail with a fishbone diagram, then the system design is built using the Rational Unified Process (RUP) method, the results of the construction phase show a 45% increase in order process efficiency and a 60% decrease in stock errors during trials at one branch of the company. The Transition phase involves user training and the migration of 5 years of historical data with zero downtime. The implementation of RUP provides version control for measurable risk management, and enables the adaptation of requirements during iterations, thus ensuring that the resulting e-business information system aligns with the business strategy of the heavy equipment company.