Development of Virtual Assistant using OpenAI Assistant for Immigration Services
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Abstract
The development of technology in the fields of Artificial Intelligence (AI) and Machine Learning (ML) has resulted in technologies such as Large Language Models (LLM). LLM is a technology that enables humans to communicate with computers in a natural manner. This technology has the potential to replace customer service in many sectors by utilizing Virtual Assistants based on LLM. This research aims to develop a virtual assistant that can replace customer service and address the Frequently Asked Questions of the Directorate General of Immigration. The study was conducted at the Department of Computer Science, University of Lampung, from September 2024 to January 2025. The technologies used include OpenAI Assistant along with LLM GPT-4o, OpenAI Whisper, Next.js 14, MongoDB, and Typescript. The knowledge base for the virtual assistant utilizes Constitution No. 6 of 2011 as the foundational knowledge to ensure that the answers provided are in accordance with applicable regulations and laws in Indonesia. The methodology applied in this research is Extreme Programming (XP), which involves phases of planning, design, coding, testing, and listening. The developed virtual assistant demonstrated significant improvements in providing quick and accurate immigration information compared to traditional FAQ systems, enhancing user satisfaction and accessibility.
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