Evaluation of Design E-Ticketing Website for Mount Kerinci Using the User Experience Questionnaire
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Abstract
This study aims to evaluate the user experience of an e-ticketing Mount Kerinci website design for digital services in the nature tourism domain. E-ticketing Mount Kerinci website has services such as features for online ticket purchases, virtual tours of the mountain climbing routes, and online payment for climbers. The features are designed as a digital solution to the current issues with manual ticketing systems. Using the mixed method approach, respondents were gathered to conduct system trials using task scenarios and evaluate user experience using a user experience questionnaire(UEQ). The UEQ evaluation showed an excellent UX (User Experience) level, following existing benchmarks. In detail, although the UEQ evaluation showed excellent results, especially in pragmatic qualities (Clarity, Efficiency, Reliability), and the hedonic quality of Novelty was also still in the 'Excellent' category, qualitative data revealed several concrete areas that need improvement. These results will be the main reference in the improvement design process.
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